cnet’s Q&A with Jeff Howe
Jeff Howe was interviewed today by cnet here are a few quotes.
Is there a bit of a tragedy-of-the-commons element to crowdsourcing, to content on YouTube and things like that, where the 80-20 rule–that 80 percent of content is low-quality–governs?
Howe: There’s an antidote to the 80-20 rule, and it’s that the crowd filters itself. I just put up a blog post about Dell IdeaStorm, which is just a modern-day suggestion box.Dell receives about 9,000 ideas, and some 500,000 people vote on them. And what those votes do is drive the best ideas up to the top. A lot of those ideas suck, but you don’t have to read them, and Dell doesn’t have to take action on them.
The essence of crowdsourcing is to take an overwhelming task, and by breaking it up into little chunks and distributing it to a large number of people, it becomes feasible. The good ideas rise like cream to the surface.
How will crowdsourcing change in the next few years?
Howe: We’re seeing Crowdsourcing 2.0 emerge, a more intelligent form of crowdsourcing. Dell is using it intelligently. But I see a lot of the early adopters getting out of it.Suddenly, every corporation wants the crowd to create their own ads, and that’s often a disaster. Everyone wants to throw out a shingle and create a social-networking site.
We saw like Wal-Mart try to do this, and it created fake entries about kids who were buying Wal-Mart products. Any of us who track stuff like this thinks, “do you have no one smart in your entire organization? You’re the largest employer in the world.”
And the fact is they probably don’t. So those companies will get out, or they’ll get smart. As crowdsourcing continues to penetrate the mainstream, more companies will use it, but only the smart companies will succeed at it.
What are the best industries for crowdsourcing?
Howe: It has totally transformed stock photography. So the question I pose in my book is, “Is stock photography the canary in the coal mine?” We might be beginning to see this with graphic design. I don’t know yet because I haven’t done the reporting on it, but it’s at least something similar.You have a lot of people who can do low-end design. You know they can create a logo. They can lay out a Web page, even though they’re not professionals. They’re adequate enough that they can make a supplementary income doing it or do it for fun, which is why photography works: because a lot of people love to take pictures.
Crowdsourcing is also having a big impact in corporate science, through companies such as InnoCentive and YourEncore and, you know, my suspicion is that it will continue to migrate into other fields, especially creative services.